Shipping & Delivery
When selecting larger furniture pieces, it’s essential to consider both access to your home and the room where they will be placed. Please ensure that there’s enough height, width, and depth to allow smooth passage through doors, corners, and hallways.
Before finalizing your order, we recommend carefully measuring your space to avoid issues on delivery day. If there are any access concerns, such as narrow doorways or staircases, do let us know in advance. This preparation helps ensure a seamless delivery experience. Re-delivery or cancellation fees may apply if delivery is unsuccessful due to unforeseen obstacles.
Here are a few additional points to consider before you place an order:
- To ensure a smooth delivery, it’s important to identify the best path from the outside of your home to the room where the furniture will be placed. Begin by confirming all access points are unobstructed and wide enough to accommodate your furniture.
- Measure the heights and widths of all entryways, staircases, and hallways, both inside and outside. Don’t forget to check the interior dimensions of any elevator doors used during delivery. Be mindful of entry clearance — the space from the doorway to the opposite wall.
- Remember that the furniture’s dimensions are for the actual piece and do not include its packaging, which could add approximately 15% more to the size. For larger items, such as sofas, ensure that there’s enough space to turn the furniture into position without issue. Additionally, internal obstacles like wall lights, low ceilings, or artwork should be considered when planning the delivery route.
- Also, take into account any architectural details like low ceilings, tight corners, and hanging fixtures that might pose a challenge. Make sure the furniture’s minimum clearance is compatible with the height and width of all entryways, elevators, and stairways involved in the delivery. Please note that while we provide these guidelines to assist you in planning a smooth delivery, they do not serve as a guarantee. The responsibility for ensuring that your selected items will fit through entryways, staircases, elevators, or any other access points lies with you. We strongly recommend double-checking all measurements before placing an order to avoid any complications. Our delivery personnel are not equipped to remove doors and windows or make modifications to your property. We encourage you to make any necessary arrangements in advance to ensure smooth entry for your furniture.
To ensure a perfect fit for your new furniture, please follow these simple measurement guidelines:
- Check Your Placement Space: Before ordering, measure the height, width, and depth of the area where you plan to place your furniture. Consider any architectural details like doorways, low ceilings, or corners that might affect positioning.
- Compare Product Dimensions (measurements) with Available Space: Each piece of furniture on our website has accurate dimensions. Compare these measurements with your available space to ensure a seamless fit. Don’t forget to factor in extra space for comfort and movement around the piece.
- For Assistance: Need help with measurements or placement ideas? Reach out to us, and our team will be happy to guide you through the process.
At Lagom, we ensure that every product is securely packaged using a comprehensive multi-layer system. This includes high-quality protective materials like foam padding, bubble wrap, and corner guards, all carefully wrapped to shield delicate parts from potential damage during transit. Additionally, our sturdy, reinforced corrugated boxes provide added strength and stability, keeping the product secure and intact throughout its journey.
Your package will also contain detailed assembly instructions (where applicable), along with any necessary accessories or parts, thoughtfully organized for easy access.
Furniture
Shipping process: Upon placing an order with Lagom, our Order Management team will promptly process it, and our logistics partner will pick up your item. The product will then be transported to the nearest hub before being forwarded to your local hub and delivered to you.
Shipping Partners: We partner with top shipping providers such as Bluedart, Delhivery, Porter, and Ecom Express to offer a range of shipping options tailored to your needs. The choice of shipping method depends on factors like distance, delivery time, product type, and availability in your pin code area.
Order Tracking: Once your order is confirmed, you will receive an order number along with a tracking link sent to your registered mobile number and email. You can use this link or visit the “My Orders” page on the Lagom website to monitor your order’s progress.
Complimentary Shipping: Enjoy free of cost shipping and handling on all orders in Bangalore.
International Shipping Services: For our international customers, we do offer global shipping. Please review the available shipping options and associated costs before completing your purchase.
Lights
Shipping Partners
We ship through registered and trusted courier partners across India.
Tracking and Delivery Updates
You will receive an email with courier and tracking details, along with an approximate delivery date provided by the carrier. This date is an estimate, and we are not responsible for delays caused by third party logistics partners.
Multiple Shipments
To ensure safety and care, a single order may be shipped in multiple packages.
Free Shipping
We offer free shipping on all orders within India.
Bedding
Shipping process: Once your order is placed, our team processes it and prepares the products for dispatch. After dispatch, our logistics partners collect the shipment and route it through their nearest hub before forwarding it to your local hub for final delivery.
Shipping partners: We work with trusted delivery partners such as Bluedart, Delhivery, Porter, and Ecom Express. The mode of shipment is selected based on delivery timelines, distance, product type, and availability in your pin code.
Order tracking: After your order is confirmed and dispatched, you will receive an email and SMS containing your tracking link and order number. You can also track your shipment anytime through the “My Orders” section on our website.
Complimentary shipping: We offer free shipping across India for all bedding orders.
Additional note: Orders may be shipped in multiple packages to ensure safety and care, and delivery timelines shared by carriers are estimates that may vary due to third party logistics delays.
Rugs and Carpets
Shipping process: As all our rugs and carpets are custom made and handcrafted to order, they undergo a detailed creation phase before dispatch. Once ready, our logistics partner collects the product and moves it through their hub network before final delivery to your address.
Shipping partners: We ship through reliable partners like Bluedart, Delhivery, Porter, and Ecom Express, selecting the best option based on distance, delivery time, product weight, and pin code serviceability.
Order tracking: When your rug is dispatched, you will receive an order number and tracking link on your registered email and mobile number. You can track delivery updates anytime via the “My Orders” page on our website.
Complimentary shipping: All rug and carpet deliveries within India come with free shipping.
Additional note: Since these are handmade products, they are shipped individually and may arrive separately from other items in your order.
Ceramic Products
Shipping process: After you place an order, our team prepares the ceramic pieces for secure dispatch. Our courier partners then collect your package and route it through their hub network before delivery at your location.
Shipping partners: We ship via leading carriers like Bluedart, Delhivery, Porter, and Ecom Express. The preferred method depends on fragility, distance, and pin code availability.
Order tracking: You will receive your order number and tracking details via email and SMS as soon as the shipment is dispatched. Tracking is also available through the “My Orders” section on the website.
Complimentary shipping: Ceramic products are shipped free of cost across India.
Additional note: To ensure safe handling, your order may be divided into multiple parcels. Estimated delivery dates are provided by the courier and may vary due to third party logistics constraints.
Pillows
Shipping process: Each pillow is hand stitched and inspected before dispatch. Once ready, our logistics partner picks it up and transports it through their hub network for delivery to your doorstep.
Shipping partners: We work with Bluedart, Delhivery, Porter, and Ecom Express to ensure safe and timely delivery, choosing the method based on distance, product type, and serviceability.
Order tracking: After dispatch, you will receive a tracking link and order number on your registered email and mobile number. You may also track it anytime through “My Orders” on the website.
Complimentary shipping: All pillow orders within India ship free of charge.
Additional note: Multiple items in a single order may be shipped separately for safe handling, and delivery timelines shared by couriers are estimates.
Curtains
Shipping process: Once your curtain order is placed, our team prepares the product with careful finishing before dispatch. After pickup, our courier partners move the shipment through their hub system before final delivery at your address.
Shipping partners: We deliver through trusted carriers including Bluedart, Delhivery, Porter, and Ecom Express. The shipping method is chosen based on delivery time, distance, and product type.
Order tracking: A tracking link and order number will be shared via email and SMS upon dispatch. You can follow your delivery status anytime through the “My Orders” page on our website.
Complimentary shipping: All curtain orders across India are shipped free.
Additional note: Orders may arrive in multiple packages for protection during transit. Delivery dates provided by the courier are indicative and may vary due to logistics partner delays.
Furniture
We ensure that each item is thoughtfully crafted to meet your specifications and strive to fulfill orders within the provided timeline. However, some orders may experience delays due to product unavailability.
Shipping Times:
Domestic Shipping: Expect delivery within 5-7 business days following dispatch.
International Shipping: Allow 40-45 business days for delivery from the dispatch date.
Custom Orders: Once we receive confirmation on customization details, your order will be prepared for dispatch within 15-20 days.
Lights
Orders are dispatched within 3 working days, subject to product availability. After dispatch, delivery typically takes 2 to 7 working days, depending on your pin code and courier serviceability.
Bedding
Our bedding products are prepared with care and dispatched within 7 to 8 days, subject to availability. Each piece is checked for quality before shipping. Delivery typically takes 2 to 7 days after dispatch, depending on your location.
Rugs and Carpets
We do not offer ready made rugs or carpets. Each piece is a custom, handmade product crafted to order. These require a dispatch timeline of 25 to 30 days, followed by a delivery window of 2 to 7 days after dispatch.
Ceramic Products
Ceramic items are dispatched within 5 to 7 days, subject to availability. Once shipped, delivery usually takes 2 to 7 days based on your location.
Pillows
All pillows are hand stitched, ensuring comfort and craftsmanship in every piece. Dispatch takes 8 to 10 days, and delivery follows within 2 to 7 days after dispatch.
Curtains
Our curtains are tailored to bring a refined finish to your space. Each piece is processed with attention to detail and prepared for dispatch within 10 to 12 days. Delivery typically takes 2 to 7 days after dispatch.
Furniture
- Transfer of Risk and Ownership: Upon handing over your order to the carrier, you are transferred responsibility for risk and ownership. Lagom is not liable for any delays, damage, or loss that might occur once the shipment is in transit.
- Handling Damaged or Missing Shipments: If you encounter any issues with damage or loss during transit, please reach out directly to the carrier to initiate a claim. We are here to support you by providing any necessary documentation or information required for the claim process.
- Commitment to Quality: At Lagom, we are dedicated to upholding the highest standards of quality. Should you receive a product that is defective or damaged, contact our customer support team. Also, read our return/exchange policy to see if the item is eligible.
Furniture
When your order arrives, please carefully inspect the packaging for any noticeable damage. If there is any visible damage to the exterior, such as the carton or crate, inform the delivery personnel immediately. We recommend taking a video or photos while unboxing to ensure a smooth return or refund process. You may need to open the packaging yourself or seek local assistance if necessary.
If you wish to return or exchange an item, you may do so within seven days of delivery, with prior authorization required. Failure to report damage within this timeframe may result in the inability to process returns. Please note that customized orders are not eligible for return.