At Lagom, we protect your privacy in the highest regard, ensuring that your trust in us is met with an unwavering commitment to safeguarding your personal information. Adhering to the stringent standards set by the Digital Personal Data Protection (DPDP) Act, 2023, we’re dedicated to upholding your confidentiality and trust. Additionally, this Privacy Policy qualifies as an electronic document under the Information Technology Act, 2000, and conforms to its stipulations and guidelines. Being an electronic document, it is created by a computer system and does not require any form of physical or digital signature to be valid.
To ensure the best experience, we collect essential details such as your name, mailing address, email, and phone number. This information is collected when you process your orders or sign up for our notifications. Please rest assured that your card details are only required when placing an order, and we use the most advanced encryption for maximum security. Your safety is our top priority.
We gather information primarily to ensure smooth order processing, efficient shipping, and customer service. This means we may reach out to provide timely updates on your purchase, relay shipping status details, or address any questions about your order. Additionally, we aim to personalize your shopping experience by sharing updates, new activities, latest content, special offers, and more. Your input also helps us enhance our products, services, website content, and navigation. Your trust and satisfaction are our top priorities, and we’re always working to make your experience with us even better.
At Lagom, your privacy is paramount. We pledge to handle your personal information with the utmost respect and confidentiality. Our commitment to you includes not leveraging your personal data for anything beyond fulfilling transactions with you. We staunchly oppose the sale, rental, or unrestricted sharing of your personal details to third parties.
Our policy ensures that your personal information is shared only with our in-house team and that too, only under circumstances where your explicit permission is obtained to deliver the specific products or services you’ve sought. This includes safeguarding the records of your past interactions with us, which encompass details like product specifications, pricing, date of purchase, and your transactional history, all under strict security measures.
We leverage the information we gather for the purpose of offering you a more tailored support experience across various interaction points, should you choose to reach out to us. Complying with prevailing laws, we utilize your data to:
- Furnish you with the requested services and information or those you’ve ordered from us;
- Enhance and maintain the quality of products, services, and information you’ve opted for;
- Oversee and manage your utilization of the services and products we offer;
- Communicate obligatory information to you, ensuring we meet our legal and regulatory responsibilities;
- Prevent, detect, and investigate activities that are illegal, unauthorized, or pose a threat to legal rights, including coordinating with law enforcement and regulatory bodies for these purposes.
It is essential to underscore that without your permission, your sensitive personal data will never be made accessible to third parties for direct marketing
uses or for any reason outside the aforementioned scopes.
Lagom prioritizes your privacy and commits to treating your information with care. We may share your data under specific circumstances to enhance our services and comply with legal requirements:
- To affiliate with or any subsidiary of Lagom, or any other entity within India, we may disclose your information, ensuring it aligns with this Policy’s intent.
- Our chosen service providers, agents (and their subcontractors), or any third parties processing data on our behalf, such as those providing internet, payment processing, or communication services, may access your information. This collaboration enables us to offer you the requested products, services, and relevant information.
- To facilitate your payment transactions, we may engage with and share necessary details with third-party services.
- In compliance with our regulatory obligations, your information might be disclosed to regulators or in response to legal processes, including court orders.
To support law enforcement in preventing crime or prosecuting offenders, we may share information as needed.
Additionally, we might share non-identifiable data about our website, products, and/or services usage publicly or with third parties. Rest assured, except as outlined above, Lagom will not publish or disclose your information to any third party without your explicit consent for any unlisted purpose.
- At Lagom, we prioritize the protection of the information you share with us. By implementing appropriate technical and organizational safeguards, we aim to shield your data from any form of loss, misuse, or alteration. Once under our care, stringent security protocols are in place to prevent unauthorized access to your information.
- To reinforce our commitment to your data’s security, we maintain all collected information on servers that are not only secure but also protected with passwords. This is part of our ongoing effort to ensure the highest level of data protection.
- It’s important to understand the inherent risks associated with transmitting data over the internet. While Lagom spares no effort in protecting your information, we must acknowledge the open nature of the internet and the fact that complete security cannot be unequivocally guaranteed.
The data we gather hinges on your approval. This encompasses agreeing to collect, utilize, preserve, reveal, and process your data, covering sensitive personal details, following the stipulations of this Privacy Policy. Should you provide us with personal details about others, you confirm that you’re authorized to share such information and allow us to proceed with it based on the guidelines of this Privacy Policy.