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Return/Exchange:

At Lagom, we are committed to ensuring your satisfaction with every purchase. Should you wish to return or exchange an item, you may do so within 7 days of delivery. Please be aware that all returns and exchanges require prior authorization. We kindly ask you to contact our customer service team to initiate the process, ensuring a seamless and efficient experience.

Eligibility for Return or Replacement:

An item meets eligibility for return/replacement if:

• It is faulty or non-operational. (Faulty/defective items include any item that exhibits manufacturing defects, or has physical damage)
• There is a discrepancy between the delivered product and its description based on color, quality, or design. (Please note: +-20% variations from the pictures might be there as these are all artisan-crafted)

Items NOT Eligible for Return or Replacement:

To check whether an item is eligible for return or replacement, we kindly request your attention to the following details:

• Damage Claims: Any claims of damage must be reported within 7 days of delivery or during assembly. We ask that you carefully inspect your items at the time of delivery to ensure they meet your expectations.
• Criteria for Returns and Replacements: For an item to qualify for return or replacement, it must meet the specific criteria outlined in our Eligibility for Returns.
• Post-Delivery Liability: Please note that Lagom cannot be held responsible for any damage that occurs 7 days after delivery, especially in cases of relocation or improper handling. Damage claims must be made upon delivery or assembly.

Evaluate and Pick-Up:

Our team will evaluate return requests and schedule a technician visit if necessary. Ensure you retain the original packaging and accessories for a successful pick-up. At Lagom, we believe in making your shopping experience seamless and enjoyable. If you have any questions or need assistance, our customer support team is ready to help. Contact us at [email protected]. Thank you for choosing us for your furniture and home décor needs.

Our policy ensures that your personal information is shared only with our in-house team and that too, only under circumstances where your explicit permission is obtained to deliver the specific products or services you’ve sought. This includes safeguarding the records of your past interactions with us, which encompass details like product specifications, pricing, date of purchase, and your transactional history, all under strict security measures.

We leverage the information we gather for the purpose of offering you a more tailored support experience across various interaction points, should you choose to reach out to us. Complying with prevailing laws, we utilize your data to:

• Furnish you with the requested services and information or those you’ve ordered from us;
• Enhance and maintain the quality of products, services, and information you’ve opted for;
• Oversee and manage your utilization of the services and products we offer;
• Communicate obligatory information to you, ensuring we meet our legal and regulatory responsibilities;
• Prevent, detect, and investigate activities that are illegal, unauthorized, or pose a threat to legal rights, including coordinating with law enforcement and regulatory bodies for these purposes.It is essential to underscore that without your permission, your sensitive personal data will never be made accessible to third parties for direct marketing uses or for any reason outside the aforementioned scopes.

Cancelling an Order:

Lagom is committed to curating an effortless and refined shopping journey for you. Please take note of our cancellation policy regarding your furniture orders:

Cancellation:

To cancel your order, please contact our customer care team or email us at [email protected]. Kindly note that an order must be cancelled within 24 hours of placing the order. Post 24 hours, the order will be considered confirmed.

Once an order is placed and the invoice is generated, cancellation is subject to approval, and our team will communicate the next steps via your registered contact details.

Cancellation Conditions:

If invoicing has occurred but the order hasn’t shipped, you may still cancel it. However, approval for cancellation is at the discretion of our team. Once the order is shipped, cancellations are not permitted. In exceptional cases, subject to approval, a deduction from the total order amount may apply. Installed products fall under warranty and cannot be cancelled.

Exceptions:

Damaged products before shipping will be addressed by our customer care team for potential replacements or wait times.

Notification:

You will receive an email/text confirming the cancellation of your order, including details of any applicable refunds on the website.

By shopping with us, you agree to abide by this cancellation policy. We appreciate your cooperation and understanding as we aim to provide the best service possible.